I need to repair my mask. What can I use?

We are usual to provide you all the instructions to use and store your mask properly but don’t worry, if accidentally you damaged your mask you can repair it!

If you should find a tear in your mask, it can easily be repaired by using a product called silpoxy. First, wash the area well with alcohol to remove any dust or oil. Then, glue the area with your silpoxy in a way that can be held in place for at least 15 mins. The mask can be handled after 30 mins, but is best not to be used for an hour. Alternatively, you can send the mask back to us and we will do our best to repair it.

What if I get my order, but something is wrong with my product?

When you receive your order, please check the contents carefully. Check for things such as wrong color, style, damage, cuts or tears. If you find something wrong, please contact us within 24 to 48 hours of receipt.

Can I return it?
You can request a return within 7 days of receiving the product. Contact customer support at service@smitizen.com for instructions. Customers are responsible for return shipping. Refunds will be issued upon receipt of the returned product.
I have an idea for a mask, do you guys care?

We will take any and all the input we can get. Through our email service@smitizen.com Contact us for advice.