We want to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied with your product, we offer a hassle-free return policy within seven (7) days of the purchase date. Please review the following terms and conditions of our return policy:

Eligibility:

To be eligible for a return, the product must be unused, in its original condition, and with all tags and packaging intact.
The seven-day return period starts from the date of purchase.
Only products that were not tried on are eligible for return.
Return Procedure:

To initiate a return, please contact our customer support team within the seven-day return period.
Our customer support team will guide you through the return process and provide you with the necessary instructions.
Returns must be shipped back to us within seven (7) days from the date you contacted our customer support team.
Return Shipping:

Customers are responsible for the shipping costs associated with returning the product.
We recommend using a trackable shipping service to ensure that the product reaches us safely.
In the case of a defective or damaged product, please contact our customer support team for further assistance.
Refund:

Once we receive the returned product and verify that it meets our return policy criteria, we will initiate the refund process.
The refund will be processed using the original payment method used during the purchase.
Please note that it may take a few business days for the refund to be reflected in your account, depending on your financial institution.
Non-Refundable Items:

Certain items are non-refundable, including but not limited to:
Products that have been used or worn.
Products without their original packaging or tags.
Products purchased during a promotional sale or with a discount code.
Exchanges:

We currently do not offer direct exchanges for returned products. If you wish to exchange a product, please initiate a return as per our return policy and place a new order for the desired product.
Please note that our return policy applies only to purchases made directly from our store. If you purchased our product from a third-party retailer, please refer to their return policy for further assistance.

If you have any questions or concerns regarding our return policy, please don’t hesitate to contact our customer support team. We are here to assist you!

Contact via this email please: service@smitizen.com

Thank you for your understanding and cooperation.